Terms and Conditions

CLUB COMPS LTD

Whisky Club UK
Full Terms and Conditions

Effective date: 25 August 2026

These Terms and Conditions apply to competitions, prize draws, instant-win promotions, Daily Free Spins and related promotions operated by Club Comps Ltd through Whisky Club UK.

Please read these Terms and Conditions before creating an account or entering. By creating an account, submitting an entry or claiming a promotional benefit after these Terms have been presented to you, you agree to be bound by them and by any specific terms shown on the relevant Competition Page.

1. The Promoter

1.1 The promoter is Club Comps Ltd, a company incorporated in Scotland with company number SC691153 and registered office at:

Club Comps Ltd
 Suite 53, Bonnington Bond
 2 Anderson Place
 Edinburgh
 Scotland
 EH6 5NP

1.2 Club Comps Ltd operates through www.whiskyclubuk.com, www.whiskyclubcomps.com and any replacement website or application operated by it (together, the Website). Club Comps Ltd is referred to in these Terms as we, us, our or the Promoter.

1.3 You may contact us through the contact form at www.whiskyclubuk.com/contact or by writing to the registered office above.

2. Definitions and application of these Terms

2.1 In these Terms:

• Account means a registered customer account on the Website.
• Business Day means Monday to Friday, excluding public holidays in Scotland.
• Closing Date means the date and time after which entries will not be accepted, as shown on the Competition Page.
• Competition means any prize draw, competition, instant-win promotion or other prize promotion operated by us.
• Competition Page means the Website page containing the specific details and rules for a Competition.
• Daily Free Spin means our free recurring promotional feature through which an eligible customer may receive Promotional Credit or another stated promotional benefit.
• Entrant means an eligible individual who submits a valid entry.
• Free Entry Route means the free postal entry method described in section 7 or another free method expressly stated on the Competition Page.
• Prize means the prize or prizes described on the Competition Page.
• Promotional Credit means non-withdrawable Site Credit issued without payment, including Daily Spin Promotional Credit and free-entry credit.
• Site Credit means credit recorded on an Account and available for use on the Website, comprising Promotional Credit, Withdrawable Credit or both.
• Withdrawable Credit means Site Credit that our ledger identifies as eligible for withdrawal in accordance with section 12.

2.2 These Terms apply together with:

• the specific information and additional terms on the Competition Page;
• our Privacy Policy;
• our Cookie Policy; and
• any responsible-participation, spending-limit or self-exclusion information displayed on the Website.

2.3 Each Competition Page will state or provide access to the significant information applying to that Competition, including the Prize, entry price, free-entry method, opening and Closing Dates, maximum number of entries, any eligibility restrictions, the winner-selection method, the draw or allocation date and any claim deadline.

2.4 Specific terms on a Competition Page take priority over these general Terms only to the extent that they expressly deal with the same subject and are clearly brought to an Entrant's attention before entry. Nothing in either set of terms limits an Entrant's statutory rights.

2.5 The version of the Terms in force when an entry is accepted applies to that entry. A later change will not retrospectively make an earlier entry invalid.

3. Eligibility

3.1 Unless a Competition Page states a higher minimum age, Entrants must be at least 18 years old when they enter.

3.2 Competitions are open to residents of Great Britain and any additional territories expressly stated on the Competition Page, provided that entry, operation of the Competition and delivery of the Prize are lawful in the relevant territory.

3.3 You must not enter if:

• local law prohibits you from entering or receiving the Prize;
• delivery, import, sale or possession of the Prize would be unlawful in your location;
• you are an employee, director or contractor of the Promoter who is directly involved in operating the Competition;
• you are an immediate family member or household member of such a person; or
• you are otherwise excluded by specific terms displayed on the Competition Page.

3.4 Alcoholic Prizes are available only to people aged 18 or over and will be delivered only where lawful. Proof of age may be required when the Prize is claimed and delivered. We will not deliver alcohol to a person who is under 18.

3.5 By entering, you confirm that you are eligible, that the details registered to your Account are accurate, and that you are legally permitted to participate. We may request proportionate evidence of age, identity, address, eligibility and Account ownership before accepting an entry, processing a withdrawal or awarding a Prize.

3.6 If you enter from outside Great Britain where a Competition Page permits this, you are responsible for checking local law and for any customs duties, taxes, import charges or clearance requirements, unless the Competition Page expressly states otherwise.

4. Account registration and security

4.1 Each person may register, hold and operate one Account only.

4.2 Your Account must be registered in your true legal name using accurate and current details. You must not create an Account using another person's identity, a false identity, misleading information or contact details that you do not control.

4.3 An Account is personal to its registered holder. Only the registered holder may access it, submit entries through it, claim a Daily Free Spin, use Site Credit or request a withdrawal. You must not share login details or allow another person to create, control, access or operate your Account, even with your permission.

4.4 Reasonable assistance for accessibility needs is permitted where the Account holder remains the participant and we have approved the arrangement in advance. Contact us if assistance is required.

4.5 You are responsible for keeping your login credentials secure and for notifying us promptly if you believe that your Account has been accessed without authority.

4.6 You must keep your Account details accurate and current. A change of name, address, telephone number, email address or payment details may be subject to verification. An Account and its entries cannot be transferred to another person.

4.7 Separate eligible adults at the same address may each hold one Account, subject to any clearly stated household restriction applying to a particular Competition or promotion. The household restriction applying to the Daily Free Spin is set out in section 11.

5. Competition information

5.1 The Competition Page forms part of these Terms. You should check it before entering and retain the order confirmation or entry information supplied to you.

5.2 A Competition Page may specify:

• the title and description of the Competition;
• the opening date, Closing Date and expected draw or allocation date;
• the number and nature of the Prizes;
• the entry price and available entry routes;
• the maximum number of entries overall and per person, Account or household;
• any qualifying question or other entry requirement;
• the method by which the winner or instant-win result is selected;
• any cash alternative;
• delivery restrictions; and
• the period and method for claiming a Prize.

5.3 Where a qualifying question is used, only entries containing the correct answer will be accepted unless the Competition Page expressly states otherwise.

5.4 Each valid entry has the same chance of winning the Prize to which it relates, regardless of whether it was obtained through the paid route, the Free Entry Route or valid Promotional Credit.

5.5 A ticket or entry number is evidence of participation only. It has no standalone cash value and does not guarantee a Prize.

6. Online paid entry

6.1 To enter online, you must:

• log in to your own Account;
• select the Competition and number of entries;
• answer any qualifying question correctly;
• provide the information requested;
• pay the price shown using an accepted payment method; and
• submit the order before the Closing Date.

6.2 An order is not accepted until payment has been authorised and we have issued an order confirmation or allocated the relevant entry numbers. An acknowledgement that an order is being processed is not acceptance.

6.3 You must use a payment method that you are authorised to use. We may carry out payment, identity, security and anti-fraud checks.

6.4 By submitting an entry, you ask us to process and allocate it immediately. Once a valid entry number has been allocated, the entry service has begun and the entry cannot ordinarily be cancelled, exchanged or transferred. This does not affect your statutory rights or any right to a refund under section 17.

6.5 If a payment is declined, reversed, charged back or found to be unauthorised, entries linked to that payment may be suspended or cancelled. We will not cancel a valid entry merely because a customer has raised a genuine payment dispute or exercised a statutory right.

7. Free Postal Entry Route

7.1 Unless the Competition Page provides another free method, an eligible person may enter a Competition without paying us by sending an unenclosed postcard by ordinary first- or second-class post to:

Club Comps Ltd
 Suite 53, Bonnington Bond
 2 Anderson Place
 Edinburgh
 Scotland
 EH6 5NP

7.2 Each postcard must clearly and legibly state:

• your full legal name;
• your full postal address;
• your telephone number and email address registered to your Account;
• the exact title of the Competition;
• your answer to the qualifying question, where applicable; and
• the statement: "I confirm that I am eligible and accept the Terms and Conditions."

7.3 You must have registered your own Account before we receive the postcard. The personal and contact details on the postcard must match the Account. We may not be able to process an entry if they do not match.

7.4 Unless the Competition Page expressly states otherwise, each correctly completed postcard provides one entry. Each entry must be sent on a separate postcard with the correct postage. Multiple postcards sent together in one envelope or package will be treated as one entry or rejected.

7.5 Each postcard must be created individually by or for the Entrant. Photocopied, mechanically reproduced, mass-produced, automatically generated or bulk-submitted entries are not permitted. A disabled Entrant may use reasonable writing or typing assistance, provided that the Entrant supplies the required information and remains the participant.

7.6 Postal entries must be received at the address above before the Closing Date. Proof of posting is not proof of receipt. Hand-delivered entries are not accepted. You are responsible for allowing sufficient delivery time.

7.7 Postal entries received after the Closing Date, or which are incomplete, illegible, incorrectly addressed, underpaid, in excess of an entry limit or otherwise invalid, will not be entered. Late or invalid postal entries do not create a right to replacement Site Credit.

7.8 The maximum entry limit shown on the Competition Page applies to the total of your paid and free entries. We may reduce or reject entries above that limit.

7.9 For a draw-based Competition, we will allocate a valid postal entry an entry number before the draw. We may, but are not required to, send individual confirmation of each postal entry.

7.10 For an Instant Win Competition, the Competition Page will explain how a valid postal entry is processed. Where the Website requires the Entrant to activate an Instant Win entry, we may apply non-withdrawable free-entry credit to the Account for use only in the specified Competition. The Entrant must complete any clearly stated activation step before the Closing Date, without making any additional payment to us.

7.11 Entries through the Free Entry Route will be included in the same entry pool or equivalent random-allocation process as paid entries and will not be treated less favourably in the allocation of Prizes.

8. Entry limits, acceptance and closing

8.1 Any maximum entry limit shown on a Competition Page applies per person, not merely per email address, payment method or Account, unless the Competition Page clearly states an additional household limit.

8.2 You must not attempt to avoid an entry limit by using multiple Accounts, identities, addresses, payment methods or other people.

8.3 Entries must be received and accepted before the Closing Date shown on the Competition Page. Website and server records will be used to determine the time of an online entry.

8.4 If a technical or human error causes us to accept entries above a stated limit, we may void the excess entries and refund the amount paid for those excess entries. We will use a fair and consistent method to determine which entries are excess.

8.5 We may refuse an entry before acceptance where it is incomplete, ineligible, unpaid, over the stated limit or in breach of these Terms. If payment has been taken for an entry that we refuse before acceptance, we will refund it unless the payment was unauthorised or has already been reversed.

8.6 Entries cannot be altered after acceptance, except that we may correct an obvious administrative error without changing the Entrant, answer, Competition or number of entries.

9. Draw-based Competitions

9.1 Winners of draw-based Competitions will be selected from all valid entries using a computer process that produces verifiably random and auditable results. If that method is not used, selection will be carried out by or under the supervision of an independent person.

9.2 The Competition Page will state the expected draw date. We will not cancel a Competition, reduce the Prize or extend its Closing Date merely because fewer paid entries were received than expected.

9.3 If circumstances genuinely beyond our reasonable control make it impossible or unlawful to conduct the draw on the expected date, we may postpone it for the shortest reasonably necessary period. We will explain the change prominently on the Website and will not disadvantage entries already accepted.

9.4 A Competition will be drawn only from entries that were validly accepted before its Closing Date. The random selection result is final, subject to verification of the winner's eligibility and compliance with these Terms and the complaints process in section 21.

10. Instant Win Competitions

10.1 Instant Win Prizes are allocated fairly and randomly through the Competition system. The Competition Page will explain the applicable allocation mechanism and, where reasonably possible, the number of Prizes and information relevant to the likelihood of winning.

10.2 A game-style visual such as a wheel, slot, scratch card, reel or animation is for entertainment and presentation only. It does not determine or change the result produced by the underlying random allocation process.

10.3 An Entrant will be told immediately whether the entry has won and what has been won, together with any claim instruction. Reasonable identity and eligibility verification may still be required before delivery or payment of a Prize.

10.4 Instant-win numbers, tickets or winning moments will be allocated on a fair and random basis. We will maintain appropriate records capable of verifying the allocation and availability of the Prizes.

10.5 A Prize shown as available remains subject to verification that it was allocated to a valid entry and has not already been validly claimed.

11. Daily Free Spin and Daily Spin Promotional Credit

11.1 The Daily Free Spin (when available) is a discretionary, no-purchase-required promotion made available to eligible registered customers. It is separate from the Free Postal Entry Route for individual Competitions.

11.2 Unless we prominently state a different limit before participation, the Daily Free Spin is limited to:

• one claim per eligible person per UK calendar day;
• one claim per Account per UK calendar day

A UK calendar day runs from 00:00 to 23:59 using Europe/London time.

11.3 The Account holder must personally log in and claim the Daily Free Spin. No person may claim, operate or assist with Daily Free Spins through another person's Account, except for accessibility assistance approved under clause 4.4.

11.4 Creating, controlling, accessing, using or coordinating multiple Accounts to obtain additional Daily Free Spins, using inaccurate details, sharing Accounts, using automated tools, scripts or bots, or attempting to evade a person, Account or household limit is prohibited.

11.5 The Daily Free Spin result is produced through the stated random or pre-allocated promotion mechanism. Any wheel, reel, slot or other animation is for entertainment and presentation only and does not influence the result.

11.6 Site Credit awarded through a Daily Free Spin claimed after these Terms take effect is Daily Spin Promotional Credit. It:

• has no cash value;
• cannot be withdrawn, transferred, exchanged, sold or refunded;
• does not count towards a minimum withdrawal amount;
• may be used only to obtain entries into Competitions that accept Promotional Credit;
• may expire only where an expiry period was clearly stated before the spin; and
• will be used before Withdrawable Credit when a customer completes an eligible transaction using a combined Site Credit balance.

11.7 The Website may display Promotional Credit and Withdrawable Credit together. Our internal ledger will record their sources and uses so that the amount eligible for withdrawal can be identified.

11.8 A valid Competition entry obtained using Daily Spin Promotional Credit has the same chance of winning and access to the same Prize as any other valid entry in that Competition. A cash Prize won from a valid entry will not become Promotional Credit merely because Promotional Credit was used to obtain the entry.

11.9 This section does not retrospectively change the classification of Site Credit awarded before these Terms took effect.

11.10 We may withdraw, replace or change the Daily Free Spin for future calendar days by publishing clear advance notice. A prospective change will not remove valid Promotional Credit already awarded or retrospectively invalidate a valid claim.

12. Site Credit and withdrawals

12.1 Site Credit may consist of Withdrawable Credit, Promotional Credit or both. The Website balance display may combine them, but our ledger will determine each component.

12.2 Site Credit does not earn interest and cannot be sold or transferred to another person or Account.

12.3 Promotional Credit has no cash value and cannot be withdrawn unless the terms applying when it was issued expressly said otherwise.

12.4 A customer may request withdrawal of available Withdrawable Credit, subject to:

• a minimum withdrawal request of £30;
• no more than one withdrawal request in any 24-hour period;
• identity, age, address, payment and security checks; and
• any legal restriction applying to the payment.

12.5 We aim to process a valid withdrawal request within one to three Business Days after completing required checks. A check, dispute or technical issue may take longer, in which case we will provide an update where reasonably possible.

12.6 We may request evidence of identity, address, ownership of a payment method or source of funds where proportionate. Failure to provide reasonably requested information may delay or prevent a withdrawal, but we will explain what is required.

12.7 If Site Credit was added incorrectly because of a technical, payment or human error, we may correct the ledger and remove the erroneous amount. We will keep a record of the correction and notify the customer where it materially affects the Account. We will not remove legitimate customer-owned funds merely because we made an unrelated error.

12.8 During a reasonable investigation into suspected payment fraud, Account takeover or material breach, we may temporarily restrict use or withdrawal of the amount reasonably connected with the investigation. We will not keep an unrelated Withdrawable Credit balance suspended longer than reasonably necessary.

12.9 Closing an Account does not automatically forfeit Withdrawable Credit. Subject to verification and any lawful deduction for reversed or unauthorised payments, we will arrange return of the final Withdrawable Credit balance. The £30 minimum will not prevent payment of a verified final balance when we close an Account.

13. Prizes, verification and delivery

13.1 The Prize is the item, cash amount, experience or other benefit described on the Competition Page. Images may be illustrative, but the description must accurately identify the material characteristics of the Prize.

13.2 We will not reduce a Prize because of low entry sales. If circumstances genuinely beyond our reasonable control make the advertised Prize unavailable, we may provide an equivalent or better substitute. We will not provide a lower-value substitute without the winner's agreement.

13.3 A cash alternative is available only where it was stated on the Competition Page or is later agreed with the winner. Where an optional cash alternative was advertised, the winner may choose between the advertised Prize and the stated cash alternative, subject to the specific terms.

13.4 We will contact a potential winner using the email address or telephone number registered to the Account. We will make reasonable efforts to contact the winner, normally including at least two attempts using the available contact details.

13.5 Unless the Competition Page prominently states a different period, a potential winner must respond and begin the verification and claim process within 14 days after our first winner notification. Failure to respond within that period may result in forfeiture and a redraw or alternative allocation.

13.6 Before awarding a Prize, we may require reasonable proof of identity, age, address, eligibility, Account ownership and compliance with these Terms. A potential winner is not confirmed as the winner until verification has been completed.

13.7 A Prize may be withheld or reallocated only where the potential winner:

• was ineligible;
• submitted an invalid entry;
• materially breached the Terms in a way connected with the winning entry;
• fails to complete reasonable verification; or
• fails to claim within the applicable period.

13.8 We aim to dispatch or pay a Prize within 28 days after receiving all information reasonably required to verify the winner and arrange delivery or payment. If fulfilment will take longer, we will notify the winner and provide an updated timescale.

13.9 Physical Prizes will be delivered to the verified address agreed with the winner. Alcohol and other age-restricted items may require identification and an adult signature at delivery.

13.10 Cash Prizes will be paid only to a verified payment account in the winner's own name unless we agree another lawful arrangement. The winner is responsible for any personal tax liability arising from the Prize.

13.11 A Prize is not transferable or resaleable before delivery unless we agree otherwise. A third party may deal with us on behalf of a winner only with the winner's verified authority.

13.12 Travel, event or experience Prizes are subject to the dates, availability, insurance, passport, visa, conduct and supplier requirements disclosed on the Competition Page. Unless expressly included, travel to the departure point, spending money, insurance and incidental expenses are the winner's responsibility.

13.13 If a Prize arrives damaged, is materially not as described or is not received, the winner should contact us promptly. Statutory rights are not affected.

14. Winners and publicity

14.1 We must be able to demonstrate that a valid award took place. For major Prizes, we may make the winner's surname and county available to a person who contacts us within one month after the Closing Date.

14.2 A winner may object to publication of some or all of that information by contacting us. We will respect the objection unless disclosure is required by law or a regulator. We may still provide relevant information to the Advertising Standards Authority on request.

14.3 If a draw is broadcast or streamed live, the winner's name or Account display name may be shown as explained on the Competition Page and in our Privacy Policy. A customer who has a safety or privacy concern should contact us before the draw so that we can consider an appropriate alternative identifier.

14.4 We will not require a winner to participate in additional publicity without separate agreement.

15. Prohibited conduct

15.1 You must not:

• create, hold, control or use more than one Account;
• create, access, operate or claim through an Account for another person;
• share Accounts or login details;
• use false, misleading, incomplete or third-party identity information;
• use bots, scripts, macros, emulators, automated tools or other mechanisms to enter, claim or interact automatically;
• coordinate Accounts or entries to avoid a person, Account, household, payment or entry limit;
• exploit or attempt to exploit a Website, payment, credit, allocation or display error;
• interfere with the Website, draw system, random allocation system or another person's participation;
• use an unauthorised payment method, engage in payment fraud or make a knowingly false chargeback;
• sell, transfer or commercially deal in Accounts, entries, ticket numbers, Site Credit or unclaimed Prizes; or
• threaten, harass or abuse our staff, contractors, winners or other customers.

15.2 Legitimate use of a Free Entry Route in accordance with section 7, including submitting multiple individually prepared postal entries within a stated entry limit, is not by itself abuse.

16. Investigations, suspension, disqualification and Account closure

16.1 If we have reasonable grounds to suspect an eligibility issue, security incident, payment problem or material breach, we may temporarily suspend the affected entry, promotion, Site Credit transaction, withdrawal or Account while we investigate.

16.2 Our assessment may take account of relevant and lawfully available information, including Account and contact details, entry and transaction history, payment information, login and usage records, technical information described in our Privacy Policy, communications and patterns of linked activity. A single shared characteristic will not automatically establish that a breach occurred.

16.3 We may ask the customer for proportionate information needed to confirm identity, eligibility, Account ownership, payment authority or the circumstances being investigated.

16.4 Except where immediate action is reasonably necessary to protect customers, funds, Prizes, security or the integrity of a live draw, we will notify the customer of the material concern and provide a reasonable opportunity to respond before imposing a permanent sanction.

16.5 We will consider the available evidence and any response. If we reasonably conclude on documented grounds that a material or repeated breach occurred, we may take proportionate action, including:

• rejecting or cancelling an affected entry;
• removing Promotional Credit or a promotional benefit obtained through the breach;
• voiding an entry obtained directly through invalid Promotional Credit;
• restricting access to a specific promotion;
• disqualifying the Entrant from an affected Competition;
• suspending the Account for a stated period; or
• closing the Account for a serious or repeated breach.

16.6 We will not cancel unrelated valid paid entries, withhold an unrelated Prize or confiscate unrelated Withdrawable Credit solely because an Account is closed. This does not prevent us from correcting erroneous credit, responding to a reversed or unauthorised payment, recovering a loss where legally entitled to do so, or complying with law.

16.7 Where reasonably possible, we will tell the customer the outcome and principal reason for a permanent restriction, disqualification or closure. We may withhold limited security-sensitive information where disclosure would undermine fraud prevention or another person's rights.

16.8 A customer may request a review under section 21 within 14 days after notification of a permanent sanction.

16.9 Closing or deactivating an Account does not require immediate deletion of all underlying records. We may retain information that is reasonably necessary for transaction records, tax, complaints, fraud prevention, enforcement of the closure or legal claims, in accordance with our Privacy Policy and retention schedule.

17. Refunds, errors and changes to Competitions

17.1 Accepted entries are ordinarily final and non-refundable because they are processed and allocated immediately. We will provide a refund where required by law and may provide one where:

• we charged for an entry that was not accepted or allocated;
• a Website fault caused an unintended duplicate charge or entry;
• we cancel a Competition without awarding the advertised Prize or a lawful equivalent; or
• the Competition Page expressly provides for a refund.

17.2 We will not refuse every refund regardless of circumstances. Any decision will take account of the reason, the benefit already supplied, the customer's statutory rights and whether the customer or the Promoter was at fault.

17.3 We may correct an obvious pricing, entry, credit, allocation or display error where reasonably necessary, provided that we act fairly, preserve valid entries where possible and refund any payment for an entry we cannot honour.

17.4 Once a Competition has opened, we will not materially change its Closing Date, Prize, winner-selection method, entry route or other significant condition except where circumstances beyond our reasonable control make the change necessary, or the change is required by law or to protect the integrity of the Competition.

17.5 Any necessary change will be limited to what is reasonably required, will be communicated prominently and will not unfairly disadvantage existing Entrants. We will not cancel, extend or reduce a Competition merely because ticket sales are lower than expected.

17.6 If a Competition cannot fairly or lawfully proceed, we may suspend or cancel it. Where we cancel and no Prize is awarded, we will refund paid entries to the original payment method or another agreed method. Free entries and Promotional Credit do not give rise to a cash refund.

18. Responsible participation, limits and self-exclusion

18.1 Competitions are intended for entertainment. They should not be treated as an investment, a source of income, a solution to financial difficulty or an alternative to employment.

18.2 We may provide tools allowing a customer to set a weekly or monthly spending limit. A request to reduce a limit will take effect as soon as reasonably practicable. A request to increase or remove a limit may be subject to a cooling-off period of at least 24 hours.

18.3 A customer may ask us to pause access for a shorter period where that option is available, temporarily self-exclude for at least six months, or close the Account permanently.

18.4 During self-exclusion:

• the customer cannot enter Competitions or claim the Daily Free Spin;
• we will take reasonable steps to prevent the creation or use of another Account;
• direct marketing for Competitions will stop as soon as reasonably practicable;
• valid Prizes already won will still be delivered or paid, subject to verification; and
• Withdrawable Credit will be dealt with in accordance with section 12.

18.5 A self-exclusion period cannot be shortened. When it ends, access will remain restricted unless the customer positively asks to return. We may apply identity checks and a further 24-hour cooling-off period before reinstatement.

18.6 Customers concerned about their participation or finances should consider seeking independent support, including from Citizens Advice, National Debtline, Money Advice Trust, Mind or Samaritans.

19. Personal data

19.1 We process personal data as described in our Privacy Policy, including for Account administration, entry processing, Prize fulfilment, payments, customer support, security, fraud prevention, responsible-participation measures and compliance with legal obligations.

19.2 We may use proportionate identity, payment, transaction, device and usage information to protect Accounts and investigate suspected abuse, provided that the information is collected and used lawfully and transparently.

19.3 A decision to close an Account permanently or withhold a Prize for a suspected breach will include meaningful human review and will not be based solely on an automated result.

19.4 We will keep personal data only for as long as reasonably necessary for the purposes for which it is processed, including legal, tax, accounting, complaint, fraud-prevention and legal-claims purposes, and will then delete or anonymise it in accordance with our retention schedule.

20. Liability

20.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Your statutory rights are not affected.

20.2 If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of that failure or of our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the relevant contract was formed.

20.3 We are not responsible for a failure or delay caused by an event genuinely beyond our reasonable control, but we will take reasonable steps to minimise its effect and will apply section 17 where a Competition cannot proceed.

20.4 We are not responsible for an Entrant's failure to keep Account or contact details current, to allow sufficient postal delivery time, to check messages or to comply with a clearly disclosed claim deadline.

20.5 Nothing in these Terms makes us responsible for taxes, duties, travel documents or costs that the Competition Page clearly states are the winner's responsibility.

20.6 Competitions are supplied to consumers for personal use. We are not liable for business losses, loss of profit, loss of business or loss of opportunity arising from commercial use of an Account, entry or Prize.

21. Complaints and reviews

21.1 If you believe that an entry, draw, Prize, payment, withdrawal, Account decision or promotion has not been handled correctly, contact us through www.whiskyclubuk.com/contact or write to the registered office in clause 1.1.

21.2 Please provide your name, Account email, relevant Competition or order, the issue complained of, any supporting information and the outcome requested.

21.3 We aim to acknowledge a complaint within five Business Days and provide a substantive response within 20 Business Days. If more time is reasonably required, we will explain why and provide an updated timescale.

21.4 A request to review a permanent disqualification, promotional restriction or Account closure should be submitted within 14 days after notification. It will be considered by a person who was not the sole maker of the original decision wherever reasonably practicable.

21.5 The fact that a random draw result is final does not prevent a customer from complaining about whether the Competition was administered in accordance with its rules.

21.6 Nothing in this complaints process prevents either party from exercising legal rights or referring an advertising matter to the Advertising Standards Authority or a data-protection matter to the Information Commissioner's Office.

22. Changes to these Terms

22.1 We may update these general Terms for future Accounts, entries and promotional claims. The updated version will state its effective date and will be published on the Website.

22.2 Where a change is material to existing customers, we will provide reasonable notice through the Website, email or Account notification where reasonably practicable.

22.3 An update will not retrospectively make conduct a breach, remove a valid Prize or Promotional Credit already awarded, or alter a valid entry already accepted, except to the limited extent required by law or necessary to correct an obvious error without unfairly disadvantaging the Entrant.

22.4 The terms applying to a Competition will not be materially changed after that Competition opens except as permitted by section 17.

23. General

23.1 If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as possible.

23.2 A delay or failure by us to enforce a provision on one occasion does not waive our right to enforce it on another occasion.

23.3 You may not transfer your rights or obligations under these Terms to another person. We may transfer our rights and obligations to another organisation only where this does not reduce your rights, and we will notify you of a material transfer.

23.4 No person other than the Entrant and the Promoter has a right to enforce these Terms, except that a verified winner may enforce the terms relating to their Prize.

23.5 Headings are included for convenience and do not change the meaning of these Terms.

23.6 If a provision could have more than one meaning, it will be interpreted in the way required by applicable consumer law.

24. Governing law and jurisdiction

24.1 These Terms and each Competition are governed by Scots law, subject to any mandatory consumer protection that applies where an Entrant lives.

24.2 If you live in Scotland, proceedings may be brought in the Scottish courts. If you live elsewhere in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom where you live, and we may bring proceedings there where the law permits.

24.3 Nothing in these Terms removes a consumer's right to use another court or applicable law where that right cannot lawfully be excluded.